Overcoming the Barriers to a Customer-First Culture

Building a 'customer first' culture is the #1 challenge of customer experience professionals; but the barriers to implementing this are considerable. With customer interactions now overwhelmingly online, customer experience professionals must work closely with the IT department to create and refine the digital experiences they present to their customers. Download OutSystems ebook to find out how to make a customer-first culture a reality rather than an unrealizable aspiration.