IDC: Worldwide IT Operations Management Software Market Shares, 2019: Strong Growth Ahead of COVID-19 Disruption

This IDC study provides a competitive analysis of the worldwide IT operations management (ITOM) software market for calendar year 2019. For details of the software and SaaS solutions included in this functional market, see the Market Definition section and refer to IDC's Worldwide Software Taxonomy, 2020 (IDC #US45718419, January 2020) for details. The study includes the worldwide market revenue and growth rate for the total market in 2019 as well as vendor revenues, market shares, and growth rates of the leading vendors. A three-year history showing vendor revenue data and trends for 2017–2019 is provided. Note that this study is based on pre-COVID-19 data.