Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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White Paper | Presented by Google

Replacing SharePoint: A guide to how Drive Enterprise is different – and what to expect when you make the switch

It’s no secret that it takes a lot of work to make SharePoint work. Any admin or user will tell you that you need to be willing and able to dedicate massive amounts of time and resources to get any real value or utility.

Video/Webcast | Presented by Google

How a Retailer Re-invented Itself: Magazine Luiza's Digital Transformation

When a 50-year-old family retailer succeeds at Digital Transformation, people notice. Tune in to this video webinar to learn how one of Brazil’s biggest stores embraced transformation, and put technology, innovation, and customer experience front and center in its effort to compete in this brave new world. Sponsored by Apigee, the enterprise API Management solution of Google Cloud Platform.

White Paper | Presented by Google

Building Customer Service Virtual Agents in a Data-driven Way

Today, deploying an AI-powered customer service virtual agent in the contact center is a visionary and viable way to augment human agents (and reduce costs) by providing personalized, non-queued service 24/7. However, the status-quo approach to designing such solutions is slow, based on guesswork, and captures only a small portion of potential value. Download this white paper to learn about why your solution might be failing and how to you can upgrade your current AI-powered customer service.