Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

Filter the library by ...
CLEAR

Onwards and Cloudwards! Explore Your Options for Moving Towards the Cloud

Hear from independent research analyst Jon Arnold and our very own Barbara Gonzalez, VP of Global Business Consulting, on this topic as they discuss the forces driving the move to the cloud and the options for businesses when change becomes mandatory.

Analyst Webinar: How Mid-Size Contact Centers are Adopting Cloud for CX Transformation

Join this Genesys webcast to learn how mid-size contact centers transformed customer and agent experiences by moving to a cloud contact center tailored to meet the unique needs and preferences of their business, including: security, control, functionality and speed.

Technology Insights: How AI is Driving a New Era in Customer Engagement

Join Genesys’ Charlie Godfrey, Global Solution Services Director, Guillaume Calot, Global Director of Solution Strategy and Dan Miller, Lead Analyst & Founder of Opus Research to discuss the importance of leveraging AI in your customer services and sales strategy.