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Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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White Paper | Presented by Five9 Inc.

4 Ways to Empower Agents to Deliver Great Customer Experiences

Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship

White Paper | Presented by Five9 Inc.

9 Reasons to Make the Move to a Cloud Contact Center

Discover how shifting from an on-premise contact center can transform operations, contain costs, and improve customer and agent satisfaction.

eBook | Presented by Five9 Inc.

A Practical Guide to AI in the Contact Center

Are you interested in how artificial intelligence (AI) might impact your contact center?

White Paper | Presented by Five9 Inc.

The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade.

eBook | Presented by Ntirety

Achieving Business IT Alignment How to Ensure a Smooth Migration

Find out how to make the connection seamless and boost productivity by reading Achieving Business IT Alignment: How to Ensure a Smooth Migration. Download the eBook today!

The Business Value of an Agile Platform for Developing and Running Applications with OpenShift on AWS

Application development. It’s a critical piece of most organizations. Speed, reliability and security are paramount. An agile and flexible platform for developing applications can be a key competitive advantage.

White Paper | Presented by Lastline Inc

False Positives: The Cure is Worse than the Disease

SOCs are inundated by high-volume, low-fidelity alerts. Inaccurate detection technology, inability to correlate event data, lack of context, and no alert consolidation are overwhelming 79% of SOCs. More alarming are the risky way SOCs combat alert volumes. Learn more by reading “False Positives: The Cure is Worse than the Disease.”

The Business Value of an Agile Platform for Developing and Running Applications with OpenShift on AWS

Application development. It’s a critical piece of most organizations. Speed, reliability and security are paramount. An agile and flexible platform for developing applications can be a key competitive advantage.

Video/Webcast | Presented by HELPSYSTEMS

Balancing Security Priorities with User Efficiency

Organizations face a unique balancing act when it comes to user access. On the one side, they require access to organizational systems and data in order to successfully do their jobs.

Adapting Performance Visibility to New Technology Trends

For a variety of reasons, many new technologies cut off performance visibility. What can enterprises do to protect it?

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