Paul Martine, 2015 Honoree

Fort Lauderdale, Fla.
New IT titles:
Data scientist, director of data science product development. These new roles help us provide the business with customer insights and predictive analytics.
Skills you'll hire for in 2015:
As we transition our organization for scale, from legacy technologies to the cloud in both infrastructure and applications, we prefer to train and leverage our Citrix IQ.
Coolest project:
Using machine learning combined with applied natural language processing to build and execute prediction models for at-risk customer support cases and at-risk customer accounts. The ability to identify and engage with these customers as early as possible helps in improving the overall customer experience and retention rates.
Fast ROI project:
Implementation of Citrix XenMobile and the associated WorxWeb and WorxMail apps. In a short time, we had high adoption -- especially in our worldwide sales organization (nearly 100%). Those sales users were able to increase the amount of time spent engaged with customers.
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