Bob Lofton, 2015 Honoree

Vice president, IT Foundational Services
Research Triangle Park, N.C.
New IT titles:
Business relationship manager, enterprise consumer services manager, service delivery manager, service support manager, delivery solution architect, customer engagement manager and cloud architect.
How do you evaluate emerging technologies?
We created a designated Innovation Zone within our data center that can be used as a testbed for emerging technologies and new IT capabilities. It consists of dedicated racks, switches and hardware. More than just a lab, we've enabled integration with IT core services to quickly simulate real-life scenarios.
How are you building an IT department that's ready for new challenges?
We expect a skills shortage as hybrid IT becomes the norm and IT operates as a business. To counteract that shortage, we have already identified some workers who exemplify the skills, attitudes and behaviors we need. We've converted storage administrators into service-line owners who are fully accountable for end-to-end processes and services.
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