Derald P. Sue, 2014 Honoree

San Francisco
New titles in your IT organization:
Business systems manager, director of data governance, IT business analyst and data analyst.
How are you turning your IT department into a services organization?
Creating a business systems group in IT chartered with deeply understanding the business needs and linking those to the technology tools. A thoughtful approach of understanding the broader context around user requirements often uncovers a larger need or workflow/technology change that must happen.
A career highlight:
Based on the customer service/business-oriented approach of IT, I was asked to run our coaching operations (as vice president of operations) for close to a year while searching for a permanent hire. In that capacity, I managed hundreds of coaches who deliver services to students.
Boldest IT prediction:
The position of CIO won't be eliminated, but it will look more like the role of the chief operating officer, with performance metrics tied to business outcomes instead of fulfillment of service-level agreements. In many organizations, it will replace the COO role.


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