Joel Steigelfest, 2014 Honoree

Cross Country Home Services
Fort Lauderdale, Fla.
New titles in your IT organization:
UX developer, senior BI developer, ETL developer, data integration specialist and release management coordinator.
How many times have you had to reinvent yourself in your career?
Four. The drivers behind my transformation are the changing opportunities as an IT executive. My roles have spanned from a more infrastructure and service-level provider to innovation partner and change agent.
Skills you'll hire for this year:
Mobile application development, predictive business analytics and vendor management.
How are you turning your IT department into a services organization?
We have introduced liaison meetings with revenue and support departments to focus on delivering services across the enterprise that align with our mission to deliver a stellar customer experience. We have established metrics to measure performance and report at least monthly on results.
View All 2014 »