Joel Steigelfest, 2014 Honoree
- Title
- CIO
- Employer
- Cross Country Home Services
- Location
- Fort Lauderdale, Fla.
- New titles in your IT organization:
- UX developer, senior BI developer, ETL developer, data integration specialist and release management coordinator.
- How many times have you had to reinvent yourself in your career?
- Four. The drivers behind my transformation are the changing opportunities as an IT executive. My roles have spanned from a more infrastructure and service-level provider to innovation partner and change agent.
- Skills you'll hire for this year:
- Mobile application development, predictive business analytics and vendor management.
- How are you turning your IT department into a services organization?
- We have introduced liaison meetings with revenue and support departments to focus on delivering services across the enterprise that align with our mission to deliver a stellar customer experience. We have established metrics to measure performance and report at least monthly on results.