Rick Roy, 2014 Honoree
- Title
- Senior vice president and CIO
- Employer
- CUNA Mutual Group
- Location
- Madison, Wis.
- How have you incorporated social media into your own work?
- We have used Twitter and Google+ to showcase our industry thought leadership and IT industry awards.
- A career highlight:
- One highlight was when I was asked to lead the customer operations transformation for CUNA Mutual Group. We consolidated all call centers, claims processing and policy administration services into one organization. We consolidated 40 customer operations sites into three, including a brand-new site in Fort Worth, Texas.
- Coolest current project:
- The Members Zone, a tablet-enabled Web application providing real-time investment product management based on a customer's risk vs. payoff 'zone.' Its user experience and response speed have set the bar high for competition and positioned this as one of the most effective sales tools, helping to generate $22 million in the first month of launch, with sales on pace to exceed target by more than 200%.