Tony Pagliarulo, 2014 Honoree

Senior vice president and chief IT operating officer
Southborough, Mass.
New titles in your IT organization:
Cloud architect, business consultant and data scientist.
Skills you'll hire for this year:
We will hire people with excellent business process acumen and consulting skills. Plus, we have developed an IT leadership course with Babson College focused on developing those skills as well as communication, negotiation and collaboration skills.
How are you turning your IT department into a services organization?
After establishing a fully virtualized and automated infrastructure, we implemented an IT-as-a-service operating model to allow business users to consume and pay for IT capabilities as they need them. We have built multiple services that can be 'purchased' from our online service catalog.
Coolest current project:
I am partnering with the senior vice president of our global services organization to design and implement a big data system to allow us to capture and mine machine diagnostic information on our products at customer sites.
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