Robert Norris, 2014 Honoree

Vice president, strategic development, and CIO
Pinnacol Assurance
How many times have you had to reinvent yourself in your career?
Many times: As an expert in insurance, a master of executive relationships, a leader in organizational development, a strong practitioner of strategic planning, and as a coach and a mentor.
How are you turning your IT department into a services organization?
We survey all employees quarterly about their satisfaction with a variety of IT services. Also, IT employees participate in a quarterly bonus plan that is 100% aligned with business objectives, so everyone is striving for the same outcomes.
A recent innovative staff idea:
One of our employees promoted the use of a new type of imaging technology and a new business process in order to eliminate a significant amount of data entry and document indexing work. As part of his effort, he developed a very sophisticated and compelling long-term ROI analysis.


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