Hortense K. Nelson, 2014 Honoree

Information management, director, program integration
Idaho National Laboratory
Idaho Falls, Idaho
New titles in your IT organization:
Vendor relationship manager, solutions architect, portfolio manager, performance manager, service manager and business engagement manager.
How are you turning your IT department into a services organization?
Our IT organization is subdivided into a set of service bundles representative of definitive business value. Budgets are allocated to these service bundles and they are accountable for fiduciary and project execution performance.
Boldest IT prediction:
Predictive and prescriptive security analytics will become essential to managing real-time evolving threats that can't be addressed quickly enough for human intervention.
How do you evaluate emerging technologies?
Our architecture team develops conceptual designs based on industry direction and mission strategy, then develops prototypes to demonstrate value to the organization, and then assesses the investment potential. The service then takes responsibility for execution and delivery.
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