William T. Mayo, 2014 Honoree

Senior director of IT, Global Applications Management
Biogen Idec
Weston, Mass.
How are you turning your IT department into a services organization?
A move to a services orientation is the key part of our IT transformation. We are actively breaking down functional- and technology-aligned towers and replacing (or supplementing) them with service-aligned organizations and metrics.
To what extent do you embed IT workers in business units?
We have been working for years to build a very integrated IT and business function. We are working to enable the IT professionals with business-facing roles to embed them even deeper by centralizing the development and support arms of IT. The expectation is that this will allow us to get even better at the back-end IT work while at the same time allowing the business-facing roles to fully immerse themselves in the details of the operations they support.
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