Werner E. Kruck, 2014 Honoree
- Title
- Chief operating officer
- Employer
- Security First Insurance
- Location
- Ormond Beach, Fla.
- Coolest current project:
- We're developing real-time content videos to increase engagement with customers, help them better understand policy coverage and provide them with information that helps them efficiently navigate through the claims process.
- Boldest IT prediction:
- IT will cease to be a separate department in most companies. The function will be integrated with operations and the focus will shift from working on IT projects to developing company solutions using IT.
- How do you evaluate emerging technologies?
- We assess those that appear to show promise and conduct pilot projects. We don't have to seek layers of approvals before a pilot, but we perform due diligence to determine if the technology would benefit our company.
- How are you building an IT department for the future?
- We are building strong technical partnerships and outsourcing many 'as-a-service' IT tasks so we can focus on implementing IT projects that meet company-specific needs.