Sal Giambrone, 2014 Honoree
- Title
- Senior vice president of architecture and operations
- Employer
- Tickets.com
- Location
- Costa Mesa, Calif.
- How are you turning your IT department into a services organization?
- A large part of my role requires establishment as the organization's ambassador of change. Our leadership believes providing service is greater than the perception of the customer experience. We've defined standard operating procedures for meeting and exceeding the expectations of our business and customers' satisfactions, while reducing costs and increasing speed to market without sacrificing quality.
- A career highlight:
- Technology, in its simplest fashion, can be defined as a string of highlights, but I am truly inspired by the process of getting to each. Working alongside talented leaders and creative minds has allowed me to support Tickets.com on its grassroots movement to redefine itself as a technology provider.
- Quick ROI project:
- Tickets.com operates in an open-system environment, allowing us to develop new technology solutions against our own publicly available APIs. This allows us to avoid re-engineering existing code and rapidly enhancing the bi-directionally integrated environment, delivering widgets to the client in a matter of weeks, not years.