Caroline Faulkner, 2014 Honoree

Senior managing director and CIO
Pramerica Systems Ireland
Letterkenny, County Donegal
How have you incorporated social media into your own work?
I create quarterly video updates and blogs for the staff. Our company intranet is used extensively for in-house communication. Video blogs are used to attract potential new hires. We have adopted IBM Lotus Connections as our collaboration community. YouTube, Twitter and Facebook are being used for programs that the company sponsors (for example, the Pramerica Spirit of Community Awards).
How are you turning your IT department into a services organization?
I'm building out a professional services capability across a variety of functions with the objective of providing high-end skills at a cost-effective rate to our customers. These services include business analysis, project management, data analytics, dev/ops integration, and digital and business transformation services.
To what extent do you embed IT workers in business units?
At present, five staffers are doing job rotations from Ireland on-site in the U.S. with their customer base. Most assignments range from six months to five years.
View All 2014 »