Frankie Duenas, 2014 Honoree

Cabrillo Credit Union
San Diego
What's one job responsibility you'd like to eliminate?
Being driven by ever-evolving regulations and the growing amount of information required by examiners regarding procedures and safeguards.
A task you've delegated this year:
Cabrillo's online member app project -- a critical component of the organization's 2013 mobile strategy -- was delegated to, and expertly managed by, Misty Bradley, Cabrillo's e-commerce manager.
Boldest IT prediction:
The payments landscape is changing rapidly and the credit card will be obsolete in five years. It is, and will continue to be, all about mobile.
How do you evaluate emerging technologies?
In addition to reading industry publications and analyst reports for up-to-date analysis and tapping partner organizations for insights and research, I conduct ongoing peer reviews to identify which emerging technologies other credit unions and national financial services organizations are implementing.
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