Pablo Ciano, 2014 Honoree
- Title
- CIO
- Employer
- DHL Express
- Location
- Plantation, Fla.
- A recent example of your leadership style:
- I recently provided developmental feedback to my boss on something he needs to improve.
- Coolest current project:
- Predictive analytics to reduce customer churn.
- Quick ROI project:
- Virtualizing customer-service desktops.
- Boldest IT prediction:
- More CIOs will become CEOs.
- How are you building an IT department for the future?
- By hiring people who are smarter than me, and bringing in people with the ability to build and manage digital platforms (process, people and software).
- To what extent do you embed IT workers in business units?
- I have a program called Face to Face where each IT employee chooses to spend 10 full days shadowing employees in other departments.