Karen Austin, 2014 Honoree

Senior vice president and CIO
Pacific Gas & Electric
San Francisco
Quick ROI project:
Our Immediate Response Process Improvement Initiative cut response time from three minutes to 30 seconds when responding to emergencies.
How are you building an IT department for the future?
We're focusing on fine-tuning our operating model to efficiently deliver solutions, as well as manage costs and growth in a sustainable way. Building a continuous improvement mentality into our culture is a key to taking IT to the next level year over year.
To what extent do you embed IT workers in business units?
Our operating model was designed to be internal and client-focused. We have a business technology team embedded in IT, and its mission is to serve each line of business as if they reported into that line of business.


View All 2014 »