William T. Thirsk, 2013 Honoree
- Title
- Vice president of IT and CIO
- Employer
- Marist College
- Location
- Poughkeepsie, N.Y.
- A task you've delegated this year:
- The successful rollout of the Baldrige-based management methodology of continuous improvement and self-assessment. I delegated this project cross-departmentally with a leadership team made up of a senior project manager and an associate director of academic technology and e-learning.
- How are you turning your IT department into a services organization?
- The IT department at Marist College utilizes the Baldrige Criteria for Performance Excellence in Higher Education. This methodology provides the framework required for continuous improvement as a customer service organization functioning within a rapidly evolving technology-based environment. Since adoption, the division has received very high (above 90%) satisfaction results and has won two national awards for the improvements achieved.