Steven G. Snyder, 2013 Honoree

CIO, chief technology officer
Massachusetts Convention Center Authority
How are you turning your IT department into a services organization?
By mobilizing our workforce, we are getting our staff out of their cubes and into the offices of the people they support. We are putting a face on IT and adding a level of personal service.
How are you building an IT department for the future?
We are empowering the junior IT team members by allowing and encouraging them to take on leadership roles in the scoping of projects, including ROI analysis. Additionally, we have them manage projects outside of their core areas of expertise, giving them further business exposure and challenging them.
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