Thomas W. Smith, 2013 Honoree

Former executive vice president, Health Information Technology, NorthShore University HealthSystem
Evanston, Ill.
Quick ROI project:
By using the data in our data warehouse, we were able to uncover several undiagnosed hypertension patients and begin treating them earlier in their disease development -- often at a much lower cost and certainly at a point where we could reduce greatly the debilitation for the patient that often results from untreated high blood pressure or hypertension.
How are you building an IT department for the future?
Engagement of our staff has been a focus over the past two years. We have increased education and training, offered flexible work hours and an increased our emphasis on recognition of real results. A recent organizationwide employee survey on satisfaction found that our department went from the bottom 20 percentile in 2010 to the No. 2 performing department in 2012.
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