Mark S. Smith, 2013 Honoree
- Title
- Vice president and CIO
- Employer
- American Water Works Co. Inc.
- Location
- Voorhees, N.J.
- Characteristic most important in an IT hire:
- Customer-service orientation and relationship-building skills.
- Quick ROI project:
- Our company's business-driven, IT-enabled Smart Earth Technology project will yield up to $6 million of savings per year for the next three years.
- A recent innovative staff idea:
- My staff came up with the idea of implementing SplashTV for IT, which involves putting a few flat-screen TVs in heavily trafficked areas and using them to display a series of rotating messages about IT, thereby reminding IT folks of our accomplishments and showing our clients what we are working on as well.