Mark S. Smith, 2013 Honoree

Vice president and CIO
American Water Works Co. Inc.
Voorhees, N.J.
Characteristic most important in an IT hire:
Customer-service orientation and relationship-building skills.
Quick ROI project:
Our company's business-driven, IT-enabled Smart Earth Technology project will yield up to $6 million of savings per year for the next three years.
A recent innovative staff idea:
My staff came up with the idea of implementing SplashTV for IT, which involves putting a few flat-screen TVs in heavily trafficked areas and using them to display a series of rotating messages about IT, thereby reminding IT folks of our accomplishments and showing our clients what we are working on as well.
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