Robert Meikle, 2013 Honoree

City of Toronto (former CIO, City of Brampton)
Toronto, Canada
How are you turning your IT department into a services organization?
By fostering a customer-centric culture and institutionalizing a customer service quality program, best practices, education and training. Also to continually build awareness of the value of customer service excellence across the IT organization and beyond.
Characteristic most important in an IT hire:
Excellence. Doing things to the best of your ability with integrity to maximize the potential of the individual and the team.
A career highlight:
Building the bridge of trust between IT and Brampton's fire and emergency services teams that produced a very strong results-oriented partnership that has delivered innovative solutions that reduced emergency response times significantly below the national average for staff to receive, process and dispatch incoming emergency calls.
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