Robert Meikle, 2013 Honoree
- Title
- CIO
- Employer
- City of Toronto (former CIO, City of Brampton)
- Location
- Toronto, Canada
- How are you turning your IT department into a services organization?
- By fostering a customer-centric culture and institutionalizing a customer service quality program, best practices, education and training. Also to continually build awareness of the value of customer service excellence across the IT organization and beyond.
- Characteristic most important in an IT hire:
- Excellence. Doing things to the best of your ability with integrity to maximize the potential of the individual and the team.
- A career highlight:
- Building the bridge of trust between IT and Brampton's fire and emergency services teams that produced a very strong results-oriented partnership that has delivered innovative solutions that reduced emergency response times significantly below the national average for staff to receive, process and dispatch incoming emergency calls.