Don Imholz, 2013 Honoree

Executive vice president, CIO
Centene Corp.
Clayton, Mo.
Quick ROI project:
Implementation of Microsoft Dynamics customer relationship management software for our member and provider services organization coupled with workforce management software. We now have great insights into opportunities to improve service and optimize staffing.
How are you building an IT department for the future?
'Over-skilling.' At our growth rate, it is important to hire people who have skills that are one or more levels higher than what the position demands today, and to develop people beyond the needs of what they are working on via rotations, training and other development programs.
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