Darren W. Ghanayem, 2013 Honoree

Vice president, information officer
WellPoint Inc.
Thousand Oaks, Calif.
How are you turning your IT department into a services organization?
We focus on clearly identifying our most talented workers through continual talent management processes. The talent isn't measured solely on technical aptitude, but also includes results from broad assignments that stretch areas of expertise and aptitude in dealing with business experts and leaders. Employees respond positively to these assignments and see this as a great opportunity for growth.
A recent great deal from a vendor:
One particular vendor was performing somewhat repetitive series of work over time and billing by the hour. After in-depth analysis, we decided to challenge the premise of our contract from a time and materials concept to a fixed-price/outcome-measured concept. This change empowered the vendor to take more accountability for results, creating a win-win situation, lowering costs and improving quality over time.
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