Timothy M. Ferrarell, 2013 Honoree

Senior vice president, CIO
W.W. Grainger Inc.
Lake Forest, Ill.
A recent example of your leadership style:
I am an active teacher and coach of continuous improvement and lean leadership principles and actively mentor future leaders. I also participate in reverse-mentoring to learn about new technologies and work preferences from younger generations.
Skills you'll hire for this year:
Our IT organization is expanding, requiring us to hire and develop team members for exceptional leadership skills and expanded management responsibility.
How are you turning your IT department into a services organization?
We are shifting our operating model to a 'plan, build, run' value stream as part of our transformation. This work includes installing and standardizing services and aligning our organization structure to our process model.
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