Rick Schlitt, 2012 Honoree

Senior vice president, IT operations
San Antonio,
How do you make sure your most talented workers stay put?
First, hire right. There is nothing more engaging than working with other bright, dedicated and passionate professionals. Provide a clear mission and sense of purpose and an opportunity for growth. Provide training so that employees can increase in value and reach their full potential. Finally, recognize high performance and contributions.
A recent great deal from a vendor:
To get the best deals from vendors, USAA works to develop relationships -- helping vendors understand our strategic direction. We also try to leverage competition among vendors where possible to recognize and obtain the best value. At the end of the day, it's all about taking care of our members.
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