Jacqueline M. Lucas, 2012 Honoree

Vice president and CIO
Baptist Healthcare System
Louisville, Ky.
An example of your personal leadership style:
On an overscheduled day with executive meetings and deadlines, I reprioritized and made time to meet with a young staff member who needed advice. The staff member left reassured of their importance and value.
How do you make sure your most talented workers stay put?
The vice president of HR and I work together to ensure salaries and benefits stay competitive, and we developed a staff-led recruitment and retention workgroup that creates, proposes and assists in implementing ideas and programs that help retain and recruit talented staff.
Quick ROI project:
The implementation of an emergency department information system has improved access to patient data through an electronic health record and taken our emergency departments to over 80% physician- or provider-entered orders within the first week of implementation.
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