Jacqueline M. Lucas, 2012 Honoree
- Title
- Vice president and CIO
- Employer
- Baptist Healthcare System
- Location
- Louisville, Ky.
- An example of your personal leadership style:
- On an overscheduled day with executive meetings and deadlines, I reprioritized and made time to meet with a young staff member who needed advice. The staff member left reassured of their importance and value.
- How do you make sure your most talented workers stay put?
- The vice president of HR and I work together to ensure salaries and benefits stay competitive, and we developed a staff-led recruitment and retention workgroup that creates, proposes and assists in implementing ideas and programs that help retain and recruit talented staff.
- Quick ROI project:
- The implementation of an emergency department information system has improved access to patient data through an electronic health record and taken our emergency departments to over 80% physician- or provider-entered orders within the first week of implementation.