David Johns, 2012 Honoree

Senior vice president, CIO and chief shared services officer
Owens Corning
Toledo, Ohio
A recent great deal from a vendor:
We manage our strategic suppliers through a formal partner relationship management model. The relationship model starts at the top, setting strategic direction, and includes everything down to the tactical execution. Through this model, we were able to drive a 45% cost savings with one strategic partner, combining global infrastructure, business process outsourcing and system deployment costs.
How are you building an IT department for the next 10 years?
Our operating model focuses on three organizational constructs: operational excellence (IT operations and shared services), centers of excellence (business, technology and process expertise) and customer- and market-facing services (customized services dependent on customer and market needs). With this model, we focus on delivering low-cost and efficient back-office services while providing best-in-class customer service.
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