Mark W. Cressey, 2009 Honoree

Market CIO
Liberty Mutual Group
Dover, , N.H.
First job:
"Pumping gas in the first energy crisis -- people irate over 75 cents a gallon."
Most valuable career advice:
"Don't be afraid to say, ?I don't know.' "
Favorite vice:
What do you love about IT?
"Constant change."
What about you would surprise the people you work with?
"My great-grandfather was a village blacksmith. That shows you how fast technology has changed."
Leadership philosophy in a nutshell:
"Trust and transparency are essential in driving the business-IT partnership. The minute someone questions your intentions, you are working their agenda, not yours."
"Aha" leadership moment:
"For most IT ?improvement' initiatives, the benefit falls to the CIO, and the risk to the project team. Virtualizing the midrange environment reduces the overall TCO of the platform but introduces more work -- and new processes and technologies -- to the
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