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Clever, redefined

Pilot fish is hired at a big company to maintain some Linux servers that definitely have security issues -- plus one user who's not nearly as clever as he thinks he is.

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Throwback Thursday: Now he's feeling even LESS secure

This organization's IT security officer leaves and isn't replaced -- and when there's a web-page defacement a year and a half later, it's clear there's a major problem.

The Big Lie, IT contracting edition

It's early in this programmer's IT contracting career and he's hired for a fairly short gig, but the consulting company says not to worry -- it'll take care of him.

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Apple is not as good as its bottom line

Apple’s quarterly report may look golden, but there are fundamental problems behind its billions in profit.

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Will an EZPass mobile payment partnership work? It very well could

With a smartphone and an RFID tag on the window, shoppers may be able to forgo using plastic at all gas stations and drive-through restaurants. But will they?

Time for a wake-up call...

This help-desk call is very ordinary -- along the lines of "please reset my password" -- right up to the point where the user describes how helpful she is about updates.

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Who does JD Power say has best wireless purchase experience?

JD Power just released the results of their 2018 wireless purchase experience study. There are a couple important bits of information that buyers need to know, but no one is talking about.

IT: It's not just a job, it's an epidemic

Student walks into a university's IT support area, asking for help fixing her laptop's keyboard after something was spilled in it -- but she's cagey about what that was.

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Predictions about Google’s predictive internet

Google’s new core competency is guessing what you’ll do, then doing it (so you don’t have to!).

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6 reasons iMac Pro is ready for the enterprise

The iMac Pro -- and the powerful applications you can run on it -- has much to offer many industries, including architecture, product design and film making.

Success!

At this Detroit automaker in the 1970s, almost half the cars come off the assembly lines with steering column electrical problems -- but management has a high-tech fix.

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Apple's macOS Server strategy shifts again

The company is planning to deprecate a number of services that could hit SMB customers, though larger enterprise users are less likely to be affected.

Throwback Thursday: Something in the air

User in the chemical treatment area of an electronics factory has a four-month-old PC that isn't working -- and it takes no time for this IT pilot fish to figure out why.

Why we love REAL power users

It's the 1990s, and this IT support tech is tasked with installing a new laser printer for an engineer -- but he's not ready for what he sees when the office door opens.

Hey, are you getting paid to talk or to work?

This pilot fish has worked as an IT staffer and as a consultant, and he knows there can be some real disadvantages to the better-paid but less stable contracting life.

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6 hidden liabilities of enterprise SaaS applications

Demand for Software-as-a-Service (SaaS)-based solutions is strong. No question about that, but less obvious are the limits and hidden liabilities of this popular business model.

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2018 CCA Mobile Carriers Show helps smaller wireless carriers compete

Larger wireless carriers consistently win the majority of market share. Smaller carriers can also be successful, if they learn the right lessons to successfully compete.

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Windows 10 S comes to an undignified — but not unexpected — end

Well, that didn’t take long. While Microsoft claims that Windows 10 S is now a Windows 10 “mode,” the truth is that this attempted counter to Google Chrome OS has floundered.

Some things are better left unexplained

Large organization has a server-based application that sometimes just stops -- and soon it's happening on a daily basis. But the vendor says nobody else has the problem.

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