Opinions

Why we love doing tech support for 'friends'

IT pilot fish comes in to work one day to find a co-worker who's brought in a PC from home -- with an invitation to see "the world's worst memory upgrade."

Young man with virtual reality head mask

If I only had a brain... er, executive assistant

In the organization where this IT support pilot fish works, trouble tickets from Very Important Persons are automatically escalated -- though that does mean their less-than-stellar IT moments attract more attention.

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Use LinkedIn a lot? Read its new privacy policy — carefully.

At the very least, it’s a reminder that social media embarrassments are forever.

samsung galaxy 8+ and dex dock

Will the DeX dock work for business? Maybe tomorrow.

Samsung's new DeX dock is a nifty piece of technology that enables Galaxy S8/S8+ owners to use their phones as desktop computers. But how practical is it?

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Tim Cook’s mic-drop moment

All the Apple rumors appear to be coming home to roost. Things are shaping up, I feel

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The real meaning of a merged channel strategy

There has been a wide range of thoughts about the meaning of physical store closings, coming from some major retail thinkers and various major media news outlets. But the underlying assumptions in almost all of these arguments are...

Hey, it HAS a C: prompt, so what's the problem?

It's the dawn of PC history, and this still-in-school pilot fish has a job working on the department's machines, including an early Tandy computer -- Radio Shack's first crack at a PC compatible. But is it?

google home beauty

OK, Google, let's put the new voice ID everywhere

Google Home now recognizes who you are when you talk to it. This technology is too powerful and useful to leave at Home.

Because NOBODY can see through cardboard, right?

It's the mid-1980s and, in this close-knit mainframe IT shop, the dozen techies have a regular game they play: Spot the Bonuses.

Heck, if you do it that way, ANYTHING would work!

Big network hardware company has a donation program for schools, and this pilot fish follows up with each school to see how things are going. But this particular school is not happy at all.

It's one thing you just can't have too many of

Flashback to the early 1980s, when this project manager pilot fish is working to help bring an aging factory into the computer age -- and he's not getting any help from a programmer who wants fish's PC.

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What Sears' recent troubles could tell us about Amazon's future

Sears was once THE powerhouse in retailing. Can its recent fall from grace provide any insights for current e-retailers?

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iPhone 8 release delayed by design, report claims

New curved glass design may delay release of iPhone 8, report claims

cyber escape cybercrime

How one personal cyber insurance policy stacks up

As policies designed for consumers emerge, the example from AIG is surprisingly comprehensive.

Think of it as 'bonding through shared pain'

This pilot fish is getting a start in IT as a student worker, but fish is also the one who's training the boss -- who uses some carefully chosen hardware to improve the learning experience.

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The human side of the data revolution

We the people are the source of most of the massive data accumulation now taking place. But are we being left out of the equation?

haier magic mirror

Mirror, mirror on the wall, will you leave me any shoppers at all?

The interplay between store associates and in-store technology has always been a delicate balancing act. When the tech helps the associate be an all-knowing partner to the shopper, it's a great thing. But when the tech is deployed so...

Busy work, meet the buddy system

This IT consulting outfit doesn't just expect its unassigned consultants to show up for regular working hours -- their fingers had better be moving too.

messaging apps threats security privacy thought bubbles

Honesty is not the best privacy policy

Hackers, tech companies and governments want our personal information. Only lies can save us now.

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