Features

layered image of male executive holding thumbs up in CMYK

14 technology winners and losers, post-COVID-19

The coronavirus crisis has shaken up business as usual, with some IT strategies and tools rising to the occasion and others in line for a rethink or tough recovery post-pandemic.

virtual call center chat bot ai covid by jackie niam getty images

COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.

tt20 046 podcast thumb
Podcast Today in Tech

How AI facial recognition works

Using AI to identify people is a powerful tool for individuals, businesses and government organizations. However, privacy advocates and legal experts have called into question the ethics of using artificial intelligence to analyze...

intro ts cloud  by akinbostanci getty images

The state of cloud computing in 2020

As cloud adoption hits another growth spurt, companies are discovering the power of mixing and matching cloud services into solutions that address almost any business need

cw ts cloud  by ivanastar getty and sam schooler via unsplash

3 big SaaS challenges for IT

As enterprises continue the inexorable move from on-premises to cloud applications, make sure your organization meets these three challenges head-on.

remote workers larger talent pool

Q&A: Box CEO Aaron Levie looks at the future of remote work

Once a company focused on cloud-based file-sharing, Box now offers features to support remote productivity and teamwork. CEO Aaron Levie talks about his company's evolution – and how the workplace continues to change.

uk videoconferencing mp3 thumb

Podcast: The definitive guide to the best videoconferencing options

Listen as staff writer Charlotte Trueman runs through the findings from her definitive comparison of the leading enterprise videoconferencing software during the pandemic, from WebEx, GoToMeeting and Teams, to Google Meet and Zoom.

uk 5g mp3 thumb

Podcast: The state of UK 5G today

Listen as UK-based Online Editor Hannah Williams lays out the state of 5G connectivity across the UK today and how to feel about those coronavirus conspiracy theories. This podcast is produced by IDG Communications, Inc.

women in it programmer devops reflection monitor glasses by angelos michalopoulos unsplash

Fitting ITSM into a devops world

IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?

Zoom video conferencing  >  One user connected via laptop showing a grid of remote participants.

5 tips for running a successful virtual meeting

Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.

Laptop floating on life preserver in ocean needing to be rescued

Remote desktop software: 8 enterprise-friendly IT support tools

The explosion of work-at-home employees and customers has spurred the need for more robust remote assistance software in many organizations. Here's help.

covid 19 coronavirus paper boat in water floating sinking by himmlisch pixabay

CIOs reshape IT priorities in wake of COVID-19

Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.

Computerworld landing page: 'Best of the Best Android Apps' [branded visual]

The best Android apps for business in 2020

Our Android expert highlights the standout apps in the categories that matter most to busy professionals.

statue of liberty covid-19 surgical mask coronavirus us quarantine by vladone t kimura getty images

Coronavirus: Managing (and pivoting) during a crisis

Updated: If you weren’t entirely prepared for COVID-19, you’re not alone. Ensuring business continuity in crisis management mode requires the right mix of technology, patience and agility. We hope this collection of Insider Pro...

Zoom video conferencing  >  One user connected via laptop showing a grid of remote participants.

5 tips for leading IT from home

Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.

android calendar apps

The best calendar apps for Android

Strengthen your Android calendar experience with these standout selections for serious professionals.

coronavirus covid 19 pandemic cio technology 5073359 by geralt pixabay cc0 2400x1600

IT’s 10 biggest challenges amid COVID-19

The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.

tech spotlight iot intro by  go unlee gettyimages 1174958392 thinkstock 178457492 3x2 2400x1600

The Internet of Things in 2020: More vital than ever

Just when we needed it most, the internet of things is delivering gobs of data and remote device control across almost every industry, from healthcare to agriculture.

tech spotlight iot ctw thinkstock 2400x1600

How IoT is becoming the pulse of healthcare

Healthcare enterprise budgeting for IoT devices is on par with other leading industries, such as manufacturing, pharmaceuticals, and energy, and the largest increase in three years is set to occur in 2020.

ip winners and losers chess check mate by rawf8 getty images 1190439498

Technology winners and losers in the days of COVID-19

The coronavirus pandemic is revealing just where our technology is up to the challenge and where it's failing.

Load More