Unified Communications
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Skype for Business admins gets tool to diagnose call problems
IT administrators managing a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics Dashboard, which is supposed to...
What 8x8's Sameroom acquisition says about cross-platform collaboration
Validation of an opportunity or an end for an idea that was disproven? It's up to you to decide.
Trust in our systems: Chapter 11 and Avaya's prognosis
Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.
The contact center and CRM collision leads to a new dominant species
The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.
'Meet' Google's new videoconferencing service for the enterprise
Google appears to have accidentally revealed its new group videoconferencing service for businesses a week before a big user conference.
Software development genetics, part 2: Microservices, containers and the DevOps connection
Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.
Software development genetics, part 1: DevOps, lean, agile
Software development techniques, such as DevOps, lean and agile, are changing how applications are created and the economics that drive the software industries.
Amazon Chime goes after WebEx, Skype for Business and others
On Monday, AWS announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It’s a powerful swing at some very entrenched enterprise software players by...
Avaya’s Chapter 11 filing sends waves of disruption
Avaya employees, partners and customers already feel the effects of the company’s decision to file for Chapter 11 bankruptcy.
CRM and contact center are on a collision course
CRM and contact center—two industries that have, for the most part, co-existed on the desktop of the contact center agent—are headed for a mashup.
Almost there: Skype for Business inches forward
A convoluted user interface and crippled mobile features limit the conferencing tools' utility, but there's now enough to get started
Recombinant communications: The new 'genetics' of enterprise communications
The emerging API economy and 'as-a-service' industries hold promise to revolutionize the 'genetics' of enterprise communications.
Common security mistakes in collaboration tools
Collaboration tools have become all the rage, but has your IT department closed all security gaps.
Clickbait and the Avaya feeding frenzy
Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.
Video pays off in the enterprise
As costs come down and the technology improves, video is finally spurring easy and effective collaboration. (Plus -- 5 tips for building video culture in your organization.)
Dialpad appoints Marc Andreessen to its board
The man who famously suggested that “software is eating the world” joins a company that lives and breathes a software model.
The real unified communications
Communications may be unified, but not in the way the term suggests. Ask Salesforce or SAP.
Cisco and the circle of corporate life
Business history, including those of IBM and Lucent, has taught us many lessons. Scenarios seem to repeat and could impact Cisco.
Dialpad offers communications within Salesforce Lightning
It's Dreamforce week, which means that Salesforce-related news is coming thick and fast.
Unified Communications: Communications, yeah. Unified? That's questionable
The term unified communications might have been a prediction of where the market would trend, but we never quite got there and are farther away than ever today.
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