Unified Communications

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The contact center and CRM collision leads to a new dominant species

The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.

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'Meet' Google's new videoconferencing service for the enterprise

Google appears to have accidentally revealed its new group videoconferencing service for businesses a week before a big user conference.

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Software development genetics, part 2: Microservices, containers and the DevOps connection

Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.

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Software development genetics, part 1: DevOps, lean, agile

Software development techniques, such as DevOps, lean and agile, are changing how applications are created and the economics that drive the software industries.

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Amazon Chime goes after WebEx, Skype for Business and others

On Monday, AWS announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It’s a powerful swing at some very entrenched enterprise software players by...

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Avaya’s Chapter 11 filing sends waves of disruption

Avaya employees, partners and customers already feel the effects of the company’s decision to file for Chapter 11 bankruptcy.

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CRM and contact center are on a collision course

CRM and contact center—two industries that have, for the most part, co-existed on the desktop of the contact center agent—are headed for a mashup.

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Almost there: Skype for Business inches forward

A convoluted user interface and crippled mobile features limit the conferencing tools' utility, but there's now enough to get started

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Recombinant communications: The new 'genetics' of enterprise communications

The emerging API economy and 'as-a-service' industries hold promise to revolutionize the 'genetics' of enterprise communications.

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Common security mistakes in collaboration tools

Collaboration tools have become all the rage, but has your IT department closed all security gaps.

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Clickbait and the Avaya feeding frenzy

Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.

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Video pays off in the enterprise

As costs come down and the technology improves, video is finally spurring easy and effective collaboration. (Plus -- 5 tips for building video culture in your organization.)

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Dialpad appoints Marc Andreessen to its board

The man who famously suggested that “software is eating the world” joins a company that lives and breathes a software model.

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The real unified communications

Communications may be unified, but not in the way the term suggests. Ask Salesforce or SAP.

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Cisco and the circle of corporate life

Business history, including those of IBM and Lucent, has taught us many lessons. Scenarios seem to repeat and could impact Cisco.

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Dialpad offers communications within Salesforce Lightning

It's Dreamforce week, which means that Salesforce-related news is coming thick and fast.

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Unified Communications: Communications, yeah. Unified? That's questionable

The term unified communications might have been a prediction of where the market would trend, but we never quite got there and are farther away than ever today.

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HipChat beats Slack to the punch with group video calling

It just became easier for HipChat customers to get some face time with each other whenever they want it.

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The Netflix Effect and the API Effect: Parallel paths to disruption?

Will the API Effect be as disruptive as the Netflix Effect and fundamentally change how enterprise organizations obtain and use communications applications?

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Can cloud finally kill the desk phone? Dialpad thinks so

20 years ago the hot predictions suggested the end of physical telephones. Is that prediction finally coming true?

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