Unified Communications
Unified communications news, trends, analysis and practical advice
Microsoft Teams cheat sheet
Microsoft's answer to Slack, Teams provides group messaging, voice and video calls, and useful integrations with other Office 365 apps. Here's how to get set up in Teams and find your way around.
8 lesser-known videoconferencing options for work
If some of your workers are too far away to join you in your huddle room, here are eight options to help them feel they're really there.
12 Slack alternatives worth a look
There’s nothing wrong with using Slack – its 6 million active daily users can’t all be wrong. But there are a variety of options available that might better meet your enterprise needs.
SIP trunks are more reliable than a PRI T1
If your company needs reliable phone lines, SIP is the answer.
Must-have features for enterprise VoIP
Make sure your big company doesn't buy a small-company phone system.
Fix poor VoIP call quality with a dedicated circuit
Poor call quality does not always go hand-in-hand with enterprise hosted VoIP. There is a simple way for companies to get guaranteed, land-line call quality. And surprising, the cost is usually no higher than the alternative.
New day or déjà vu
As any company with a long and storied history, Avaya has had its ups, downs and the occasional detour. Here's one that most in the ecosystems of interests influenced by Avaya's gravity hope not to experience again.
Twilio jumps on the serverless bandwagon
No huge surprise that developer tool vendor Twilio is launching a serverless offering.
Twilio does speech recognition and understanding, the right way
Twilio’s CEO Jeff Lawson never wanted to do speech recognition. So what has changed?
Amazon's Echo Show could disrupt enterprise-class unified communications
Amazon is on the verge of disrupting the enterprise videoconferencing and unified communications markets dominated by Cisco and Avaya.
Unified communications is a marketing Camelot
Like Camelot, the notion of unified enterprise communications is imaginary. Emerging companies, including Zinc, instead meet the realities of today's worker.
TeleSign wants to take on Twilio
CaaS, CPaaS or developer platform? No matter the name, comms as an API is the future game.
BlueJeans teams with Dolby for teleconference audio clarity
BlueJeans customers will be getting improved call quality, thanks to a new partnership the company unveiled Tuesday with Dolby.
Skype for Business admins gets tool to diagnose call problems
IT administrators managing a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics Dashboard, which is supposed to...
What 8x8's Sameroom acquisition says about cross-platform collaboration
Validation of an opportunity or an end for an idea that was disproven? It's up to you to decide.
Trust in our systems: Chapter 11 and Avaya's prognosis
Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.
The contact center and CRM collision leads to a new dominant species
The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.
'Meet' Google's new videoconferencing service for the enterprise
Google appears to have accidentally revealed its new group videoconferencing service for businesses a week before a big user conference.
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