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Zoom Meeting

Zoom pushes further into the contact center with Solvvy acquisition

After its failed attempt to purchase Five9 last year, Zoom is once again looking to bolster its nascent contact center software proposition.

Apple messages scam

Europe puts Apple’s CSAM plans back in the spotlight

The European Commission intends to force messaging services to begin monitoring for such material, just as Apple now does.

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How to use File History in Windows 10 and 11

You can back up and restore files with Windows’ built-in File History tool — but there are key limitations you should know.

Google Meet transcription

Google brings automated summaries to Workspace ‘Spaces’

Other updates to the company’s app suite announced at Google I/O include video call transcriptions, third-party app integrations for Meet, and tools to improve call quality such as “de-reverberation.”

Slack

Salesforce acquires Slack-bot maker Troops.ai

The sales and revenue communications platform will become part of Slack when the deal closes in 2023.

iOS app store

Why Apple needs to evict old and unsupported App Store apps

Apple’s recently announced plan to eject unloved older apps from its App Store may have upset some developers, but the evidence supports its decision.

Apple shows how work-from-home is here to stay

Workers are increasingly making it clear they will not be forced back into the office. Just ask Apple.

An electified, exploding light bulb. [ideas / innovation / transformation]

Q&A: Why video calls can be bad for creativity

The use of videoconferencing apps grew dramatically during the COVID-19 pandemic and helped many workers stay in touch with each other and their bosses. But there may be a downside to the video revolution.

team collaboration support challenge leadership

6 virtual collaboration solutions for remote teams

These tools should help remote teams collaborate more successfully, and help managers feel confidence in supporting employee autonomy in the new hybrid workplace.

Neighborhoods, phone booths, and huddle rooms: Meet the office of the future

An increasingly nomadic workforce will demand different workspace accommodations. Here's how the trends are shaping up.

iPod original songs

11 business lessons from iPod father Tony Fadell

'If you’re not failing, you’re not trying hard enough…,' he says. 'You’re not going to innovate and you’re not going to keep your company fresh.'

Welcome to the new world of business travel

While business travel is coming back, everything’s changed. Here’s what to expect.

Mosyle

Mosyle introduces new MDM services for Apple enterprise

Investors continue to bet millions on the growing strength of the Apple ecosystem in enterprise IT. Mosyle has raised around $200 million in funding to date.

Binary flag of the European Union showing a ripple effect.

Google responds to EU data rulings with new Workspace controls

Google is boosting its data protection controls for European Workspace users.

apple card pay

EU accuses Apple of market abuse with NFC and Apple Pay

European Union antitrust regulators say Apple's refusal to allow third-party payment services access to the NFC chip is an abuse of the company's market power.

uem vendors 2022 cw primary

Enterprise mobility 2022: UEM adds user experience, AI, automation

As unified endpoint management platforms mature, vendors are expanding feature sets, embracing ‘modern management,’ and blurring the line between endpoint management and security.

Various Windows 11 laptops

Want a good Windows experience? Focus first on hardware

There are a variety of versions of Windows 10 and 11 available, and picking the right one depends on your security needs. But first, don’t skimp on hardware.

Russian sanctions ukraine war

Russia is losing the cyberwar against Ukraine, too

Not only has Russia seen setbacks on the battlefield in Ukraine, it's not faring well in the less-obvious cyberwar either. One reason: Russia's ally Belarus was still using Windows XP to keep the trains running on time.

Android Enterprise Recommended

Google's business-friendly Android phone list has a big problem

The Android Enterprise Recommended program makes some lofty promises, but a Computerworld investigation revealed it isn't all it's cracked up to be.

home feed and meeting gems panel

Otter.ai argues remote meetings can be more productive than in-person

Otter.ai has been updated for iOS, introducing new tools that help it become a collaboration productivity hub. I talked to company CEO Sam Liang, who told me a little about his vision for the future of work.

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