IT Strategy
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The loneliness of the long-distance worker
How do you avoid burning out your remote staff? Don’t merely tell them what to do—tell them what NOT to do.
What to do when customers complain
When customers complain, doing nothing is not an option. Respond quickly and appropriately, and you can expand your base of loyal customers.
Windows 10 update (and retirement) calendar: Mark these dates
Microsoft is releasing new versions of Windows 10 on a set schedule – and just as regularly retiring older versions from support. Here are all the dates you need to know about.
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What IT leadership looks like in 2021
As IT leaders meet the challenges of the COVID era, only one thing is assured – more change is coming sooner than you think.
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IT leaders grapple with the new normal
Five articles examine the challenges faced by leaders across all segments of IT – and the solutions that have made a difference.
Technologies that have been jump-started by COVID-19
The economy is suffering, but some technology businesses, such as telemedicine, contactless payment, 3D printing and e-paper document management have taken off. While others, which were already big, like ecommerce and...
Apple and COVID-19 drive QR code innovation
Heavy hitters from Apple to government agencies to major banks are leaning in on QR code tech to improve disease tracking, touchless payments and much more.
Why your voice is your new password
Google now lets some users verify purchases using voice alone. It’s just the beginning. Welcome to the future of biometric ID and verification.
Fitting ITSM into a devops world
IT service management (ITSM) has been around for a long time. While ITSM and ITIL have been updated over the years, how do they stack up against Gen Z approaches like devops?
CIOs reshape IT priorities in wake of COVID-19
Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.
Coronavirus: Managing (and pivoting) during a crisis
Updated: If you weren’t entirely prepared for COVID-19, you’re not alone. Ensuring business continuity in crisis management mode requires the right mix of technology, patience and agility. We hope this collection of Insider Pro...
10 tips for a secure browsing experience
Your browser is one of the easiest ways for malware to penetrate your network. Here are 10 ways to practice safe surfing in Google Chrome, Microsoft Edge and Mozilla Firefox.
IT’s 10 biggest challenges amid COVID-19
The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.
Conspiracy theories slow public 5G adoption (but private 5G gets a boost)
When radio waves, viruses and tin foil hats collide. How the coronavirus crisis is changing how, where and why 5G is being deployed.
5 lessons companies should learn about working at home
Companies now have the opportunity to learn from what is and isn’t working during the coronavirus crisis. Use this time to build out a strategy so you won’t have to use band aids and duct tape next time.
5 keys to supporting telework effectively and securely
Suddenly countless numbers of people are working from home. This massive shift in work processes can have huge repercussions from a security, privacy, regulatory and data governance standpoint.
Shadow IT goes home: How to reduce the risk
As workers were forced home due to the COVID-19 crisis, the potential for shadow IT went with them to their remote offices. However, it doesn't need pose a risk. In fact, it could prove to be an asset.
The prognosis for Silicon Valley looks very good
The world's engine of innovation is sick, stricken by the coronavirus. But it will emerge stronger than ever. Here’s why the valley will be just fine.
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Wearables get their killer app: saving you from killer viruses
Until now, smart watches, rings and glasses offered useful features, but were optional -- that's changing fast. Soon our lives and businesses will depend on them.
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