E-commerce

E-commerce news, trends, analysis and practical advice

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Self-checkout: What shoppers want to do is rarely what they end up doing

One of the first things retail executives learn is that shopper surveys are horrible indicators of what shoppers will do in stores.

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Amazon successfully fights off pricebots

One big downside of the plethora of e-commerce shopping bots out there today is that they create the impression of a difference when there may not be one. If I may give my two cents’ worth, is a two-cent difference meaningful,...

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Walmart.com's transformation: Too little, much too late

BusinessWeek's look at how Jet.com is doing in its effort to transform Walmart.com leaves the impression that the biggest obstacle to Walmart.com being successful is Walmart itself.

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Apparel chains can fight back against Amazon, but it won't be easy

With recent reports that Amazon is preparing to make a major play in custom clothing — as well as apparel in general — clothing chains are panicking.

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The real meaning of a merged channel strategy

There has been a wide range of thoughts about the meaning of physical store closings, coming from some major retail thinkers and various major media news outlets. But the underlying assumptions in almost all of these arguments are...

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What Sears' recent troubles could tell us about Amazon's future

Sears was once THE powerhouse in retailing. Can its recent fall from grace provide any insights for current e-retailers?

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A.I. in the driver’s seat with the enterprise

Artificial intelligence will be a critical driver of the U.S. economy. See what IBM’s Watson is doing at GlaxoSmithKline, Staples and 1-800-Flowers.

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Why smart stores don't check out

Amazon, Starbucks and Apple want you to walk into their stores, pick up your items, then walk right out. But there's a problem.

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Amazon to refund parents over kids' in-app purchases, says FTC

Parents with children who ran up bills, sometimes huge, through in-app purchases stand to get some or all of that money back. Amazon could have to hand out more than $70 million in refunds to affected consumers, according to the U.S....

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Wal-Mart launches emerging tech incubator

Wal-Mart Stores is creating what it's calling a technology incubator in Silicon Valley that's focused on technologies that will change how people shop.

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Could web rental efficiency gut DIY chains?

When Elias Chavando launched his startup, Rentus.com, last year, his sole major differentiator was simply technology. He knew that there are many businesses in the rental business, but they're overwhelmingly antiquated, with many...

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EU antitrust regulators praise audiobooks deal from Apple, Amazon

Antitrust regulators from the European Union have welcomed an agreement between Apple and Amazon to end exclusivity deals for audiobooks.

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Fraud for online holiday sales spikes by 31%

Fraud attempts on digital retail sales jumped 31% from Thanksgiving to Dec. 31 over the previous year, according to a survey of purchasing data from ACI Worldwide.

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Alibaba could generate 1 million new U.S. jobs, Ma tells Trump

The billionaire head of China's biggest e-commerce retailer met with President-elect Donald Trump on Monday to promote his site by dangling the possibility of a million new U.S. jobs.

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Alibaba’s Taobao back on U.S. blacklist

Alibaba’s Taobao.com marketplace is in the eye of a storm after the U.S. trade representative included the popular online Chinese marketplace on the list of "Notorious Markets" for 2016, after a long break.

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Adventuring into the unknown with REI and CRM

Perhaps the best known adventure retail brand out there was, until recently, using some paper systems that were in need of technology help.

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Court clears up some in-app purchase uncertainty

Mediating a battle between Amazon and the FTC, a federal judge offers some well-thought-out limits on in-app purchases for children.

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Black Friday and Cyber Monday 2016 by the numbers

On the heels of Black Friday and Cyber Monday deals, the numbers crunchers share how the holiday shopping season is shaping up.

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