The Genius

This data center is run by a tech who thinks very highly of himself, and makes sure everyone else knows it. Then comes the day when he needs help with a small problem...

08/03/18

Throwback Thursday: Pop quiz

Support pilot fish divides users into two groups -- the ones who will help diagnose problems and the ones who won't -- and he has a way to figure out which is which.

08/02/18

Another successful development project!

This pilot fish is tapped to lead development of a critical application, and after some training it's time to answer a key question: How soon can the new app roll out?

08/01/18

Forget the facts -- we want something to blame!

This data center relies heavily on one major IT vendor, but the company's CEO is having second thoughts about that situation -- and thinks he knows what to do about it.

07/31/18

Never mind that it works, think how it LOOKS!

Flashback a couple decades to the days when this IT pilot fish at a big company has databases to administer, 100-plus PCs to maintain -- and a freshly sprained ankle.

07/30/18

How to negotiate (Extreme Clarity edition)

This small software vendor pitches its system to a sales prospect whose CEO is particularly hard nosed -- and a very tough negotiator who gets straight to the point.

07/27/18

Throwback Thursday: Is this the end for Y2K?

It's early 2008 when this systems support pilot fish starts getting reports that a special Y2K tool has stopped working -- and that turns out to be a big problem.

07/26/18

Unique, redefined

Engineering group at this manufacturer comes up with a new quality-control initiative: Assign a unique identifier to each part. And there's just one potential hitch...

07/25/18

No good deed goes unpunished -- for anyone involved

This hospital's computer room has a history of intermittent and hard-to-pin-down issues -- and while a consultant has the cure, he tries to be just a bit too helpful.

07/24/18

Nice to know our financial world is in safe hands

This company is the target of a pretty conventional spear-phishing attack, but it doesn't actually get very far -- largely thanks to employees just paying attention.

07/23/18

It was a JOKE, OK?

This company is upgrading to use smart cards, but one pilot fish isn't thinking about that when he sees a pop-up message about an update that strikes him as odd.

07/20/18

Throwback Thursday: How to guarantee business will grow

It's early 2005, and this pilot fish works for an online retailer where a software developer is sure the business will never need a large database to run the business.

07/19/18

Internet meets tornado. Guess who wins?

IT pilot fish living just outside a small town can't get broadband or DSL, but he does manage to acquire internet service -- and then a tornado comes roaring his way.

07/18/18

It's a Y2K miracle!

On the run-up to Y2K, this consultant's job is making sure a government department's patches and firmware are up to date. Just one problem: He's getting, um, help.

07/17/18

The show must go on!

At this long-ago IT trade show, one demo requires a rack of equipment that must be moved down a flight of stairs. But with the official movers AWOL, what can be done?

07/16/18

How to win friends and influence people, eventually

After a bit too much New Year's Eve celebrating, these execs decide to send the data center team home and do the year-end close themselves. What could go wrong with that?

07/13/18

Throwback Thursday: Hey mister, got the time?

This law-enforcement agency stores its mainframe data with time stamps on every record, which can be important for court cases. But what time zone are they actually in?

07/12/18

How to be efficient and cost effective (or not)

Big corporation is rewriting most of its critical IT systems, and the contractor it hires pitches a bright idea: Replace development servers with multiuser workstations.

07/11/18

Really, it'll be easier that way

VP comes to this pilot fish's office with a new mobile phone and a problem: Her email won't work, and despite fish's careful troubleshooting, it still won't connect.

07/10/18

Who says lowly IT techs don't get any power?

Pilot fish is sent to a location in a faraway land to do some routine data center maintenance, and everything is fine -- until it's time to upgrade this power supply.

07/09/18

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