Smarter than you thought

Newly hired systems analyst doesn't really grasp systems, but she does knows how to throw lots of jargon around at managers -- and how to finesse an impossible situation.

05/15/18

And thanks so much for your input, boss!

It's 1999, but this IT department's big crisis isn't Y2k -- it's the Melissa virus, and all the teams are gathered to devise a plan for cleaning up the infection.

05/14/18

Clean, redefined

IT support pilot fish gets an instant message from one of the company's front-line techs, who has a customer on the line -- wanting to know how to clean his flash drive.

05/11/18

Throwback Thursday: Well, that explains it

There's a major system outage at this company, and it needs to be escalated at once to Support Team A. But there's just one problem...and another, and another, and...

05/10/18

Sure, go ahead and ask -- but don't tell

There's a significant data-loss incident at this small company, and once the lone IT pilot fish has restored the systems, he has one big question: How did this happen?

05/09/18

Technically, they only had to replace one part

IT consultant pilot fish works mostly with small and medium-size businesses, and some of them have very specific requirements -- such as "no equipment purchases."

05/08/18

But it's just a planet!

Flashback a decade or so to the days when this IT shop is setting some standards for how it will name new servers -- and what could be safer than names from astronomy?

05/07/18

'And the internet -- you've heard of that, right?'

IT pilot fish is working with a customer to set up a connection for secure file transfers, and it's not going well -- so the customer brings in a consultant to help out.

05/04/18

Throwback Thursday: Need to know? Yes!

New-hire IT pilot fish is assigned as contact person on a job that's already in progress. But the contact person on the other side isn't exactly the communicating type.

05/03/18

At least they didn't just unplug it to plug in the vacuum

It's the late 1960s, and refrigerator-size minicomputers are arriving at university computing centers. But the way-cheaper-than-mainframe machines do have a few issues.

05/02/18

'...And if we're using it, why do we need training?'

The company where this pilot fish works is acquired by a very big IT vendor -- and naturally that means there'll be some changes made. First on the agenda: email.

05/01/18

And we're guessing EVERYBODY is happier now

Annual performance review time at this company has come and gone, and one database admin who's at the bottom of the IT-shop pecking order has reached the end of his rope.

04/30/18

Those who can, do. Those who can't, have roommates.

Flashback to 1971, when this future IT pilot fish has one final assignment to finish in order to graduate: write a program to make change for a purchase from a $5 bill.

04/27/18

Throwback Thursday: How to improve security

Biotech outfit has a new policy: At login, the username field will now be blank, so users must type it in before the password. That's certain to improve security, right?

04/26/18

Why we love lawyers (well, OUR lawyers, anyway)

Pilot fish has spent the past 18 months helping clients meet the EU's new data protection rules, and with deadlines looming, it's gone smoothly -- with one big exception.

04/25/18

One lousy hurricane hits and it all goes to the dogs

Pilot fish's employer is developing the disaster recovery plan for a client's business operations, and it's all by the book -- until an actual disaster strikes.

04/24/18

Picomanagement, defined

Programmer pilot fish for a big electronics company finally remembers to make a small software fix for one of his programs -- and now there's just one thing left to do.

04/23/18

If you can't take the heat...

This pilot fish is the entire IT team for the 250 users in the IC design department of a chipmaker in Arizona -- but his biggest problem isn't his very tech-smart users.

04/20/18

Throwback Thursday: Just a basic project

Consultant gets the order to build an online store for a major client. But when he asks for specifications, he's told it's nothing special -- just a basic shopping cart.

04/19/18

Guess who didn't take care of it?

This software team supports a big financial application for Microsoft and Oracle databases -- and that's a problem when the Oracle code becomes an afterthought.

04/18/18

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