Remember, you can't say @#$%! without !

IT manager sends every email out with a "high priority" tag, but this message seems to be even more urgent than usual, and a response is definitely required -- sort of.


Back to the ol' spam-fighting drawing board

Pilot fish finds his inbox full of spam messages, and dozens of them seem to be related -- but this time it's not just a very bad case of spam victims using Reply All


Throwback Thursday: Mini hands make light work

Pilot fish is doing support work for a local school where children in one particular classroom have trouble with their computers' mice -- and nothing seems to fix them.


The Intern Experience

This company makes software for people movers, and it hires dozens of interns every summer from local colleges -- whether they're ready for the real world or not.


When the going gets tough...

It's a few decades back, and this IT pilot fish is on the team converting a system at an organization in the Midwest on a grueling schedule -- and then there's bad news.


Speed kills

It's the 1980s, and this IT pilot fish figures out a neat hack to speed up a data entry job for his company's minicomputer -- but there's just one small problem with it.


One small step forward, one giant leap back

Pilot fish is paying his monthly bills online when he discovers one of his utilities has changed the payment part of its website -- and it's so secure, he can't log in.


Throwback Thursday: Just one more thing to worry about

Pilot fish and his wife are planning a vacation to an all-inclusive resort, which wants him to set up a password for its website -- but something's not quite right.


Why we (don't always) love the squeaky wheel

IT contractor pilot fish's project at a big company is winding down, so the company cuts him loose -- but also offers him a job doing the same thing he was doing before.


There are great interns, and OK interns, and then...

IT shop hires a summer intern who comes from a decent university and interviews well enough, but when he gets his first relatively simple assignment, it doesn't go well.


Why security is the first thing to go, episode 65,723

IT contractor's project to upgrade some software for a client is way behind schedule. Why is that such a problem? The current software is about to go End-of-Life.


Another satisfied IT customer!

Pilot fish is installing a system for a bank, and some days his liaison, the department manager, is open and helpful -- while other days, not at all. Why could that be?


Throwback Thursday: Well, trial and error IS a mechanism

New regulations mean more security at this insurance company, so it's goodbye keys, hello keycards. And if the system fails? Says the new CSO, "Mechanisms are in place."


Well, you asked for it!

This client sends data updates by fax, with type so small it's almost impossible to read. Data entry guy's plea: Could you please send the next update in a larger format?


Faster and easier? That's not in the contract

Hardware tech for a large-scale communications contractor comes out of his manager's office looking pretty unhappy, and this pilot fish asks what's got him down.


Why we love being on-call

Software developer works at a university teaching hospital doing support for problems the help desk can't handle -- and lucky him, he has the pager for Labor Day weekend.


You've got malware!

Flashback to the early 2000s, when this pilot fish works in a building where the level of computer literacy is hovering near absolute zero -- and then comes the virus.


Throwback Thursday: Can we set up a meeting about that?

This insurance company is updating its claims-processing software, and the entire 30-person IT department is working on it -- but all eyes are on the lead programmer.


Data, the hard way

Pilot fish is responsible for a monthly mainframe report listing the employees using the company's tuition reimbursement program. What could be so hard about that?


Well yeah, that IS something important...

Call comes into this third-party corporate IT support group that someone needs to be sent to a big client halfway across the country -- because something important broke.


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