When making business decisions, think like a poker player

Sure, you can go with your gut, but those informed by relevant data will win more often.

Why inquisitiveness matters as much as IQ

In a fast-changing world, no one knows what challenges may emerge next—which is why hiring managers should see varied career experience as a plus.

The 'gig economy' is a two-way street

As employers prepare for a future that will include ever-larger numbers of temporary and short-term workers, they need to keep in mind the practices that keep the best people in the fold.

An antidote to boring e-commerce

Online retail is a snoozefest of sites that all look the same, with some interesting new exceptions. Expect innovators to spice things up—not just online, but in imaginative retail spaces near you.

The new, self-organizing workplace

One effect of the pandemic and remote work: flatter, looser organizational structures. Here’s why that’s a good thing—and how the right software can help manage it.

The loneliness of the long-distance worker

How do you avoid burning out your remote staff? Don’t merely tell them what to do—tell them what NOT to do.

What to do when customers complain

When customers complain, doing nothing is not an option. Respond quickly and appropriately, and you can expand your base of loyal customers.

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