Net Neutrality and people with disabilities
When it comes to protecting the civil rights of people with disabilities, eliminating Net Neutrality means taking a step back from decades of progress.
New day or déjà vu
As any company with a long and storied history, Avaya has had its ups, downs and the occasional detour. Here's one that most in the ecosystems of interests influenced by Avaya's gravity hope not to experience again.
Unified communications is a marketing Camelot
Like Camelot, the notion of unified enterprise communications is imaginary. Emerging companies, including Zinc, instead meet the realities of today's worker.
Trust in our systems: Chapter 11 and Avaya's prognosis
Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.
The contact center and CRM collision leads to a new dominant species
The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.
Software development genetics, part 2: Microservices, containers and the DevOps connection
Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.
Software development genetics, part 1: DevOps, lean, agile
Software development techniques, such as DevOps, lean and agile, are changing how applications are created and the economics that drive the software industries.
Avaya’s Chapter 11 filing sends waves of disruption
Avaya employees, partners and customers already feel the effects of the company’s decision to file for Chapter 11 bankruptcy.
CRM and contact center are on a collision course
CRM and contact center—two industries that have, for the most part, co-existed on the desktop of the contact center agent—are headed for a mashup.
Recombinant communications: The new 'genetics' of enterprise communications
The emerging API economy and 'as-a-service' industries hold promise to revolutionize the 'genetics' of enterprise communications.
Clickbait and the Avaya feeding frenzy
Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.
The real unified communications
Communications may be unified, but not in the way the term suggests. Ask Salesforce or SAP.
Cisco and the circle of corporate life
Business history, including those of IBM and Lucent, has taught us many lessons. Scenarios seem to repeat and could impact Cisco.
Unified Communications: Communications, yeah. Unified? That's questionable
The term unified communications might have been a prediction of where the market would trend, but we never quite got there and are farther away than ever today.
The Netflix Effect and the API Effect: Parallel paths to disruption?
Will the API Effect be as disruptive as the Netflix Effect and fundamentally change how enterprise organizations obtain and use communications applications?
Cajun redux? Avaya’s focus on data networking misses the mark
Avaya needs to focus on what the majority of its customers care about: team and customer engagement solutions.
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