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Putting an end to IT monitoring sprawl
“Silo-fication” of IT monitoring and analytics has created a modern-day Tower of Babel that threatens the success of large organizations.
Mending the rift between end-users and IT
As technological innovation becomes a competitive differentiator for business, IT’s charter must evolve to focus on end-user experience.
It’s time for IT to get out of the shadows
When employees use devices, software and services that haven’t been sanctioned by the IT department, IT should seek to support rather than punish.
Is it time to fire your SLAs?
The metrics used for measuring IT success have becomes detethered from IT’s mission: Aligning technology with business needs. Digital experience monitoring is promising way forward.
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