Best Places to Work in IT 2011 Employer Profile

No. 1


San Antonio [South Central]

Why you want to work there

Top 10 ranking: No. 4 for training, No. 1 for retention Innovation is everyone's job at this San Antonio-based financial services company. Its Open Innovation Lab, which allows employees to design and test ideas before moving them to full production, was redesigned and expanded in 2010. "We've literally torn down the walls that once separated the researchers in the Open Innovation Lab and innovators on the business side," says USAA President and CEO Joe Robles. "In this center, engineers will work side by side with business people. This is not just a lab for code writers or for engineers in white coats." Recent innovations from the lab include Deposit@Home, which lets customers make deposits using a home PC and scanner, and Deposit@Mobile, for making deposits via an iPhone. The recently added Member Service Representative Lab provides an isolated production environment where new ideas can be tested in a live, but controlled, environment, allowing new functionality to be deployed more quickly and with less risk. Healthy and well USAA's subsidy of medical coverage for 2010 was 87.5%. Additionally, a wellness program rewards employees with a $300 reduction in medical care premiums for improving or maintaining good health. USAA augments medical coverage by allotting each employee up to $3,000 annually in a personal care account to pay for expenses not covered by the plan, such as co-pays and deductibles. Unused funds roll over from year to year. Fun and fit The company's on-site fitness centers, sports leagues and related programs help employees stay active. Fitness center members have access to state-of-the-art facilities, and exercise clothing, towels and toiletries are provided at no extra charge. Fitness consultations are free, and personal training can be scheduled for an additional fee.

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Rank by company size:
Large, No. 1

Employee Statistics

Total U.S.-based employees: 22,476

Total U.S.-based IT employees: 2,137

IT employee turnover in 2010: 4%

IT promotions in 2010: 14%


Training days offered per IT employee in 2010: 4

Training budget per IT employee in 2010: $2,106

Women in IT

Total percentage of women within IT: 27%

Percentage of IT managers who are women: 25%

Percentage of IT staffers (non-managers) who are women: 27%

Minorities in IT

Total percentage of minorities within IT: 36%

Percentage of IT managers who are minorities: 23%

Percentage of IT staffers (non-managers) who are minorities: 38%