Best Places to Work in IT 2010 Employer Profile

No. 84

W.W. Grainger Inc.

Lake Forest, Ill. [North Central]

Why you want to work there

The IT team at this Lake Forest, Ill., company, which distributes maintenance, repair and service equipment, is a busy group. The company's systems handle an average of 95,000 transactions per day, and IT workers collaborate with the business to deliver projects with bottom-line implications. For example, the IT team is working to simplify the company's order entry system. And by making full use of the service-oriented architecture model in SAP, the team developed a way to reduce training time for new employees by 75% and help increase customer satisfaction scores. Piece of the pie: The benefits package includes the Grainger Profit Sharing Trust, a retirement savings plan driven by the company's profitability. The plan is fully funded by W. W. Grainger and rewards employees based on the company's performance for the previous year and the employee's years of service. For example, in 2009 the award represented more than 18% of pay for employees with five years of service or more. Thirty percent of the IT department participates in both short- and long-term management incentive programs. The target award for the majority of the people in the short-term incentive program is 10% of salary; the average value for the majority of long-term incentive program participants in the past few years is $20,000.

Read more about this Best Place to Work.

Rank by company size:
Large, No. 49

Employee Statistics

Total U.S.-based employees: 13,000

Total U.S.-based IT employees: 582

IT employee turnover in 2009: 8%

IT promotions in 2009: 4%


Training days offered per IT employee in 2009: 4

Training budget per IT employee in 2009: $1,200

Women in IT

Total percentage of women within IT: 30%

Percentage of IT managers who are women: 19%

Percentage of IT staffers (non-managers) who are women: 33%

Minorities in IT

Total percentage of minorities within IT: 24%

Percentage of IT managers who are minorities: 12%

Percentage of IT staffers (non-managers) who are minorities: 27%