Best Places to Work in IT 2010 Employer Profile

No. 10 Inc.

San Francisco [Pacific]

Why you want to work there

Top 10 ranking: No. 4 for training, No. 2 for retention IT employees at this San Francisco-based provider of hosted customer relationship management applications apply lessons from the rugby field to get the best results for customers. Using the "agile scrum" methodology, each team member has the autonomy to determine how and when to complete his work and has a personal stake in helping the team reach a successful outcome. Giving back: employees are granted paid time off to volunteer in community projects such as building houses or setting up IT and networking systems for schools. The company rewards outstanding performance with spot monetary awards and bonuses, shares of stock, merit increases, mahalo (thank-you) bonuses and more. In addition, the IT department has its own rewards programs, including a monthly awards and recognition celebration and quarterly and annual peer-selected awards for "IT stars." Full-time employees are offered internal, external and computer-based training, and they are encouraged to attend conferences, become members of professional organizations and pursue continuing education.

Rank by company size:
Medium, No. 4

Employee Statistics

Total U.S.-based employees: 2,515

Total U.S.-based IT employees: 150

IT employee turnover in 2009: 4%

IT promotions in 2009: 21%


Training days offered per IT employee in 2009: 12

Training budget per IT employee in 2009: $1,480

Women in IT

Total percentage of women within IT: 22%

Percentage of IT managers who are women: 29%

Percentage of IT staffers (non-managers) who are women: 20%

Minorities in IT

Total percentage of minorities within IT: 55%

Percentage of IT managers who are minorities: 25%

Percentage of IT staffers (non-managers) who are minorities: 61%