Paul Glen

Contributing Columnist

Paul Glen is the CEO of Leading Geeks, an education and consulting firm devoted to improving collaboration between technical and nontechnical groups and people.

IT careers: Should you leave?

‘So, what do you do?’

‘So, what do you do?’

Your happiness can be affected by how closely you identify with what you do for a living.

Buffooning yourself: Are you jargoning and acronyming your audience to death?

Buffooning yourself: Are you jargoning and acronyming your audience to death?

Those are two of the ways we misuse language and undermine our own credibility.

Addressing ambiguity on your IT team: A meeting of the minds

Addressing ambiguity on your IT team: A meeting of the minds

Some people have a high tolerance for ambiguity when they tackle projects, and others want all the answers before they do anything. But it is possible for them to get along.

Who are your customers?

Who are your customers?

You think you know, but it can be trickier to determine than we tend to think. Here’s some guidance.

Did your boss make a stupid decision, or do you lack data?

Did your boss make a stupid decision, or do you lack data?

A lot of decisions that might seem downright crazy to you make more sense than you suspect. You just don’t have all the facts.

Knowing the manager you really are

Knowing the manager you really are

We all have distorted self-perceptions, but that can be especially harmful in a manager.

IT'ers zijn geen radertjes in een machine

En als ze dat zijn loopt de machine vast.

IT workers aren’t cogs in a machine

IT workers aren’t cogs in a machine

Organizing IT work flows with an assembly-line model can lead to dispirited, demotivated and bored workers and dysfunctional teams.

Retention, by stages

One-size-fits-all policies don’t recognize that people at different stages of their careers want different things.

Troubled versus toxic teams

Troubled versus toxic teams

It can be hard to tell the difference in the midst of day-to-day activities, but it’s important to know the level of your team’s dysfunction.

Lessons for leaving

Lessons for leaving

The parting of employees and employers can be a revelation about what each values.

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