Paul Gillin
Technology Journalist
Paul Gillin writes, speaks and trains marketers and corporate executives to think like publishers. Gillin specializes in social media for B2B companies. He is a veteran technology journalist with more than 25 years of editorial leadership experience.
What to do when customers complain
When customers complain, doing nothing is not an option. Respond quickly and appropriately, and you can expand your base of loyal customers.
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