Guy William Clinch
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Opinions expressed by ICN authors are their own.
Guy Clinch is the principal member of Guy Clinch Consulting. He has 30 years of industry experience and has held positions at Avaya, Lucent Technologies and AT&T.
The mission of Guy Clinch Consulting is to help an ecosystem of technology and go-to-market companies to better serve the needs of their customers. Guy serves on numerous industry panels and committees. He is a life member of the National Association of State Technology Directors, which is an honor awarded to him for his years of service and innovation with the organization.
Guy served as past chair of the Corporate Affiliate Council and in other executive roles as commercial partner of the National Association of State Technology Directors. Other organizations Guy has served include the Association of Public Safety Communications Officials International and the National Emergency Number Association. For many years, Guy was the Avaya champion of the International Alliance of Avaya Users Contact Center Council. He is a graduate of Salem State College and the Harvard University Extension School.
The opinions expressed in this blog are those of Guy Clinch and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.
New day or déjà vu
As any company with a long and storied history, Avaya has had its ups, downs and the occasional detour. Here's one that most in the ecosystems of interests influenced by Avaya's gravity hope not to experience again.
Unified communications is a marketing Camelot
Like Camelot, the notion of unified enterprise communications is imaginary. Emerging companies, including Zinc, instead meet the realities of today's worker.
Trust in our systems: Chapter 11 and Avaya's prognosis
Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.
The contact center and CRM collision leads to a new dominant species
The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.
Software development genetics, part 2: Microservices, containers and the DevOps connection
Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.
Software development genetics, part 1: DevOps, lean, agile
Software development techniques, such as DevOps, lean and agile, are changing how applications are created and the economics that drive the software industries.
Avaya’s Chapter 11 filing sends waves of disruption
Avaya employees, partners and customers already feel the effects of the company’s decision to file for Chapter 11 bankruptcy.
CRM and contact center are on a collision course
CRM and contact center—two industries that have, for the most part, co-existed on the desktop of the contact center agent—are headed for a mashup.
Recombinant communications: The new 'genetics' of enterprise communications
The emerging API economy and 'as-a-service' industries hold promise to revolutionize the 'genetics' of enterprise communications.
Clickbait and the Avaya feeding frenzy
Based on comments by unnamed sources, an article about Avaya weighing bankruptcy has triggered a waterfall of speculation. But there are two sides to every story.
The real unified communications
Communications may be unified, but not in the way the term suggests. Ask Salesforce or SAP.